Frequently asked questions

Forge takes a long-form video — a podcast episode, an interview, a lecture, or a recorded talk — and turns it into a set of vertical clips with captions, scores, hashtags, and titles. You can either accept the clips as generated or open the editor to adjust the framing of any cut that needs help.

Single-topic, voice-led content with one or two speakers on camera at a time: podcasts, interviews, conference talks, tutorials, and explainer videos. Heavily-cut multi-camera shows (action sports, music videos, documentaries with frequent B-roll) work less well today and may need manual touch-ups in the editor.

Most one-hour videos finish in 30 to 60 minutes. Longer videos take longer and busy queue periods can push closer to 90 minutes — we’d rather give you accurate ranges than the “under five minutes” promise some tools make and don’t keep. The job-status page updates in real time and you can safely navigate away; we’ll email you when it’s done if your notification preferences are on.

For uploads: MP4, MOV, WebM, MKV, and AVI up to 2 GB. For URLs: public YouTube videos. We’re actively adding more sources; please write in if you have a specific platform you need.

No. Source uploads are removed from our storage 30 days after processing. The clips Forge generates stay in your account until you delete them or delete your account. You can wipe everything at any time from Settings → Data & Privacy.

No. Your videos, transcripts, and clips are used to deliver the service to you and nothing else. We have data-processing terms in place with our AI subprocessors (see Subprocessors) that prohibit them from using your content to train their models.

You do. Forge holds no rights over the output. The only requirement is that you have the right to process the source video in the first place — either because you own it or because the rights-holder has given you permission.

Yes. There are no per-clip licensing fees, no watermarks, and no restrictions on the platforms you can post to. Standard caveats apply (you must hold the underlying rights to the source video).

Forge meters by source-video minute, not per clip. A one-hour podcast that produces 20 clips costs the same as a one-hour podcast that produces 5. Free accounts get 30 source minutes a month; paid plans add more. See Pricing.

Failed jobs do not consume your monthly minute allowance — we only deduct on successful completion. The status page shows a clean error message and a retry button. If retries keep failing, write in with the job ID and we’ll dig in.

Yes. From Settings → Billingyou can open the Stripe customer portal and cancel. Cancellation takes effect at the end of the current billing period, so you keep the minutes you’ve already paid for.

The Supabase database and the primary R2 storage region we use are in the EU. Some subprocessors (notably AI inference) operate in the United States; transfers outside the UK/EEA rely on Standard Contractual Clauses. The full provider list is on Subprocessors.

Yes. From Settings → Data & Privacy you can delete individual jobs, export everything we hold about you, or delete your account entirely. Account deletion removes your profile, all your jobs, all generated media, and your authentication record.

Bugs and product feedback go to support@forgeengine.io. Suspected security vulnerabilities go to security@forgeengine.io — please read our security page first.